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8:19

Dealing with drunks and idiots

DJ business Stage 8: The DJ Business November 2007

On YouTube this video is called How a DJ deals with Drunks, idiots and prats

What this lesson teaches

Eight minutes on the part of the job nobody warns you about, and his method is the opposite of everybody's instinct.

The situation

You are working. Somebody drunk comes over - to request something, to hassle you, or just to waste your time. Because that is what they are doing: nine times out of ten they do not know what they are on about, and if you asked them the next morning they would not know who you were.

The worst thing you can do

Stated flatly: ignore them.

Because that person wants a reaction and will not leave until they get one. Looking away and moving off does not work - nine times out of ten they just stand there.

And the goal he sets is the thing to hold onto: you want that person to walk away happy - even if they never get what they came for, and even if they will not remember it in the morning.

The worked example

Somebody arrives, drunk: can you turn this off, it's rubbish?

What you do not say: no. Or who do you think you are? Or anything stronger.

What you do say: I do apologise, I'm sorry you don't like it. What sort of music do you like?

And then, when they say house: I like house too. What's your favourite house record?

You now have a conversation, and the barrier is gone. In a few seconds it has moved from somebody standing there thinking who's this playing this rubbish - and you thinking what does this drunk want - to two people talking about records.

Then give them something to look at

The practical finish. Go through your collection and find them a genuine classic in whatever they said they liked.

And the warning that shows he has done this: do not pick the cheesiest obvious thing, because they might be a trainspotter, and even drunk they will wonder why you are showing them that.

You may never play it. It does not matter. They are now looking at a record, feeling consulted, and no longer standing over you complaining.

Why it works

His psychology, and it holds up.

The DJ is the centre of attention for the evening. So somebody who gets into a conversation with you is talking to the centre of attention, and that is a buzz whether or not they could name it.

That is what they came over for. The record request was the pretext.

The rules while you do it

Three things he is specific about:

Agree with them rather than contradicting.

Do not take the mickey. Easy to do with somebody drunk, and it will turn in a second.

Do not look down on them. Be on the level.

And the philosophy he states behind it, which is the best thing in the lesson: he does not care whether he is dealing with a child of three, a pensioner of ninety-three, somebody living on the street or the richest banker in the world - he will respect that person for the person they are.

And keep doing your job

The thing that makes this hard rather than just polite: all the way through, you are still concentrating on the crowd and the music. The conversation is happening alongside the work, not instead of it.

Which is why it has to be a technique rather than a mood. You do not have spare attention to improvise with.

The reason it matters

His closing argument, and it reframes the whole thing: those people are paying your wages.

They are there to be entertained. Some of them came for the wedding and did not know there was a disco; some have never been to one.

So a negative reaction to a difficult guest is not a private matter between you and them. It is you being seen, by everybody nearby, treating a guest badly at their friend's wedding - which is the one thing that reliably costs a mobile DJ future work.

Contents of the video

0:00 The one for the mixer, we're going to be doing that very shortly, alri

A still from the video at 0:04

Alright folks, now then, very quickly right, we've got a competition that's still running now as we speak, okay? I suggest you go back a few videos, check out the competition that finishes today, which is the 19th of April 2007. That competition finishes 10 o'clock GMT, you can still enter it. The one for the mixer, we're going to be doing that very shortly, alright? So hold tight. Also what we'll be doing, I'll do another video just explaining how to enter. Very important, okay? Now then, what I want to talk to you about is simply... This, alright? Now then, first of all, are you a DJ and are you a mobile DJ, are you a club DJ, whatever. Do you DJ in front of a crowd of people? That's the first question. If the answer to that question is yes, then this does involve you. Okay, now then, I've been in situations many a time, many, many a time when I have had volatile, drunk people, ignorant people coming up to me.

Okay, now then, if you can take this on board and work this out, life will be one hell of a lot easier for you, okay? And I mean this most sincerely, no, no. Okay, here we go. Many a time I've had, you know, someone, I mean, you know, again, you know, you're in a nightclub situation, you're in a bar situation, your mobile wedding, whatever. You're always going to get some innumerated plonker coming up to you asking for a record or they're going to be hassling you or just generally... In a sense, wasting your time, OK? Because that's what they're doing. They're actually wasting your time. Because they're drunk, nine times out of ten, they haven't got the foggiest what they're on about. And if you ask them the following morning if you managed to see them, even though you wouldn't really want to, you know, come on then, what were you on about? Why did you hassle me? They will say, who are you? They won't know. But, what is the worst thing in the world you can do? The worst thing in the world you can do is ignore them, OK?

Because that person will, not so much insist, they will want some sort of reaction from you. I guarantee it. If you just think, you know, first impression possibly, oh god they're pissed, you know, and move away, they'll stay there. Alright? Nine times out of ten they'll stay there. They may think, oh well, waste of time, but you want that person to leave you happy. Even though they're drunk, you want that person to walk away with some sort of knowledge. It's almost as though they feel pleased and happy, even though they might not have even got what they wanted, and that is possibly initially some record to play that goes da-da-da-da-da-da-da, and it was on an album 20 years ago, and it starts off with the best. You know what I mean? But anyway, situations I've been in.

2:49 For example, someone walks up to you and they're very drunk

For example, someone walks up to you and they're very drunk. Excuse me, can you turn this off because it's crap? Now what do you do? You don't say to them, no. You don't say to them, excuse me, who the hell do you think you are? You don't say to them, look, F off, mind your own business, let me get on with my job. You have to be very philosophical. You have to almost be a psychologist. You have to read that particular situation. Every situation is different. You will never, I repeat, you will never get into the same situation twice. Every single situation will be slightly different than the other. So some guy comes up to you, oh, will you turn this music off? It's crap. And then you just have to say, I do apologise, I'm very sorry, you know, I'm sorry you don't like it. What sort of music do you like? Then you know what? What they'll do then, in their drunken state, they'll probably say, well, I like house.

Yeah, I like house too. What's your favourite house record then? Now straight away, you've got a conversation. Even though it may be a drunk conversation, you are now relating to that person, which is what it's all about. You've broken that barrier. Barrier's gone. From a split second, you think about it, that person comes up to you and they're just like, oh, who's this twat? Oh yeah, playing this shit. And then you're thinking... Who's this drunkard? What's he want? But if you can start a constructive conversation with that person, even though they could be talking about... Just agree with them. You just gotta agree with... No, no, you shouldn't say that. Just agree with them. But, again, don't for goodness sake take the piss out of them. Don't contradict them. Don't...

Look over them and look down at them. Be on the level, okay? And that is one of my philosophies. I don't care if it's a small child of three or an old age pensioner of 93, or if we're dealing with someone who lives on the street, or if we are dealing with the most richest bank manager in the world. I will respect that person for the person they are, okay? That is what it's all about. It's having respect. So, getting back to this conversation, alright? Then we're going to open up a bit of a rapport. And you know, all the time though, you see, you're thinking about what you're doing. You're concentrating really on your job. You're concentrating on the crowd. That's the most important thing as well. Concentrate on the job. But still at the same time, you've got to deal with this person. You want that person to walk away happy. You do not want that person to walk away unhappy. Because even though they're pissed, they'll still walk away unhappy. Maybe in the morning they won't remember anything.

5:42 Do you know the overlying thing about all of this?

A still from the video at 5:46

If you like house music, then do yourself a favour and look through your records or CDs. Do you know the overlying thing about all of this? Irrelevant of the music, you as a DJ, the person's drunk, anything. It's all changed. It's gone from this person coming along saying, oh, this music's crap, to all of a sudden, it's almost like you're his mate now. You're talking to him. And if you think about it, you are really being the DJ, the centre of the attention. Straight away now, that person is talking to the person who is the centre of attention of that evening. Now they'll get a bit of a buzz for that. Psychologically, even though they may not know they're getting a buzz from it, they're getting a buzz from it.

Then you say to them, well, you like house music, fine, brilliant. What's your, you know, your favourite sort of, and they make a little dun-dun-dun like that. But have a look through your records, have a look through your CDs. And again, look, look and try and think of some really classic, classic sort of house tracks. Don't just pick the cheesiest house track going, because you never know, it could be a bit of a train spotter. And even in his drunken state, they'll probably think, why are you showing me this crap? But just try and get some classic sort of song and say, there you go, what do you think of that then? You might not even play it during the course of the evening because it might not actually fit in with the sort of music you play. But, again, you've got that little thing to talk about, OK? All the time you're doing this, this guy is looking at the CD and he's looking at your gear and he's wondering where he is and where his next drink's coming from, but you're still concentrating on the job at hand and that is pleasing the punters, alright? That's one small way. Now, again, what I want about here, the reason for this video is simply this, OK?

When you get people coming up to you and you're doing a job and they are hassling you or there's something, they're annoyed with you, they just want to talk to you, don't give them a negative attitude, okay? Because those people are paying your wages. Those people are there for one reason and one reason only. They want to be entertained, alright? Yes, they've come for the wedding, they've come for the party. Some of them perhaps don't even know there's a disco happening. Some of them perhaps haven't ever been to a disco. Thanks for watching, and I'll see you next time.

This transcript was produced automatically from the audio of the video and may contain mistakes.

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