What to Do if You Get a Rude Person Start to Have a Go at You at a DJ Gig Event

0:01 How do you deal with rude people?

Alright, so I get questions asked me all the time like how do you plug this in? How do you plug that in? What happens if you press that button and if you pull that lever out will it explode? I did have one question sent me from a guy called Tommy which was really quite interesting and needed a bit of a discussion. So hopefully I can give you some advice on this and if you're a mobile DJ and you've been DJing for quite a while you would have been in this situation. How do you deal with rude people? Now, there are many levels of rudeness from someone who just looks at you from a table the other side of the room and sticks their tongue out at you to someone maybe who walks over to you and starts like thrusting verbal abuse at you. Well, what do you do?

Best to talk to them and ask them why they're unhappy, what's their problem. If they're drunk though and they're under the influence of alcohol, then what I've found works, and I will try and cover lots of subjects here or lots of scenarios let's say, but what I've found works if they're very drunk is completely change the subject onto something else like talk about football or talk about ice hockey or something. Ask them what they like. Do you like cycling? What are you into? Oh, what are you drinking? Is your mum here? Is your dad here? Just talk about something that has got nothing to do with the subject they're on about and what you'll find is it will confuse them because they're slightly intoxicated and they may very well forget about the subject that they were talking about which is annoyed with you and start talking about something else. So ask them about what they like.

1:56 The best thing for you to do is, number one, always remain calm

Also, let's imagine that someone is very, very rude and they're stone cold sober. The best thing for you to do is, number one, always remain calm. Number two, definitely don't get hot-headed and start arguing with them. Also, this is great, and this is the key here, keep your voice low. Don't shout. Even if the music is loud, keep your voice quiet. Let me give you, not an analogy here, but if you've got children like me and you want to get them to bed, one of the worst things in the world is to start raising your voice higher and higher. Get to sleep! Because you're only going to cause friction and you're going to make that child then shout louder and louder. On the other hand, if they are saying, I don't want to go to bed, just quiet. There we go, night-night.

3:25 Person, away, management

The quieter you are, eventually the quieter they will be. So by lowering your voice, what you're doing is you're lowering that negative vibration in that position that you're in and they're in. So it almost makes the environment a little bit more calmer and chilled out instead of you raising your voice and them and so on. Now of course what you have to remember here, and this is the fundamental fact... is that you are there to do a job. You're there to give a service, not just to that one person but to the entire room full of people. So if let's say the position you're in gets a little bit worse and this person will not go away and it's a problem that maybe isn't yours completely then The best thing to do is ask them to go and speak to the management, even if for example they're not happy with the music or they think you're crap. Then say well I do apologize but as you can see I'm trying to do a job here, you're not the only person in the room there are another 70, 80, 2000 people in the room

You're one. I still have to look after these people. I do apologise, sir or madam. If you do have a problem, please go and have a chat with the management. I am sure they can advise you or help you. Always keep calm. Always try and talk quietly and calmly. But something that also works is look them in the eyes. Don't just look away and look down because straight away they will feel the dominant one. And you're the one lower than them. You need to always look at them at eye level. That's also very important. Okay, now I hope that's been a help. It is really difficult to explain over this video because there are so many different situations you can be in. It's not just a sober person being annoyed or a drunk person. It could be a little child. It could be an auntie and uncle.

If I'm to leave this video with a couple of key points, number one is stay calm, number two is keep a low voice and number three, if all else fails, ask them to go and see the management. And last but not least, if they still won't go away, dig out your AK-47 and blow their heads off!

This transcript was produced automatically from the audio of the video and may contain mistakes.